🔁 Return & Exchange Policy – 7 Days
We want you to love what you wear. If you’re not fully satisfied, we offer easy returns and exchanges within 7 days of delivery.
✅ Eligibility
- Items must be unused, unworn, and in original packaging with tags intact.
- Only products purchased directly from our website are eligible.
- Final sale items and custom orders are non-returnable.
- If You have you have received a wrong/incorrect item you will be need to provided unboxing video of package.
🔄 Exchange Process
- To exchange for a different size or style, contact us at [customercare@hitcaro.in & +91-8938004438 ] within 7 days.
- Once approved, we’ll arrange pickup and dispatch the replacement after inspection.
📦 Return Process
- Submit your return request via email or our website.
- Our team will verify and initiate pickup or guide you through self-shipping.
- Once we receive and inspect the item, we’ll notify you of the status.
💰 Refund Policy – 5 Days
Refunds are processed within 5 business days after we receive and inspect your returned item.
💳 Refund Details
- Refunds are issued to the original payment method.
- Shipping charges are non-refundable, unless the item was defective or incorrect.
- Partial refunds may apply for items showing signs of wear or damage.
⚠️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos. We’ll prioritize your replacement or refund.